Return and Refund Policy
AlgenAir offers a 60-day full money back guarantee for unused aerium™ units still in their original condition and packaging. The 60 day period starts at the time the product is delivered. Upon initiation of a return, customers will be provided with a prepaid return label for shipping.
We also offer a 30-day partial money back guarantee. If you are not satisfied with your aerium™ unit you can return it within 30 days of purchase as long as the unit has been cleaned and there is no damage or extensive wear. The 30 day period starts at the time the product is delivered. Upon initiation of the return customers will be provided with a shipping label for return. The cost of shipping will be deducted from the refund.
Subscription service boxes and live algae are not eligible for refund. Please contact firstname.lastname@example.org with questions or to initiate your return.
AlgenAir offers a one-year warranty on the electronic base of the aerium unit. If the aerium base malfunctions from a factory defect that is not caused by improper use, we will replace it free of charge. In these cases, the customer is responsible for shipping and handling. All other pieces of the aerium have a 60-day limited warranty that covers any damages due to shipping or those not caused by improper use of the unit. The warranty on the aerium and all of its constituent parts are only covered under warranty with the use of AlgenAir TM algae and nutrients as supplied in the refill kit. Use of any other algae or nutrients is not covered under warranty and will void any and claims for return and/or replacement. Following the warranty, replacement pieces for the aerium are available for purchase upon request.
Please contact email@example.com for replacement parts as needed.